Privacy Policy

Last Updated: 2026-1-17

1. Information We Collect

a. Information You Provide:

• Account Data: Name, email address, password when you register.
• User Content: Videos, images, audio files, text prompts, and any other materials you upload or input into the Service.
• Communications: Contents of your messages when you contact us for support or feedback.

b. Information Collected Automatically:

• Usage Data: IP address, browser type, device information, pages viewed, features used, and time spent on the Service.
• Technical Data: Cookies and similar tracking technologies. You can control cookies through your browser settings.

c. AI Processing Data:

To generate video outputs, our AI models will process the User Content you provide. This processing is integral to the Service's functionality.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Process your requests and generate video outputs.
• Communicate with you about the Service, including updates, security alerts, and support messages.
• Analyze usage trends to enhance user experience and develop new features.
• Ensure the security of the Service and prevent fraud or abuse.
• Comply with legal obligations.

3. Legal Basis for Processing (For EEA/UK Users)

If you are in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for processing your personal data is:

• The performance of our contract with you (to provide the Service).
• Our legitimate interests in operating and improving our Service, ensuring security, and preventing fraud.
• Your consent, where required by law (e.g., for certain cookies).

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in hosting, analytics, customer support, and payment processing (when applicable), under strict confidentiality agreements.
• Legal Compliance: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our company.
• With Your Consent: As otherwise directed by you.

5. International Data Transfers

We operate globally. Your information, including personal data and User Content, may be transferred to and processed in countries other than your own, including Singapore and other locations where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws, such as Standard Contractual Clauses.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure. Please do not upload highly sensitive personal data (e.g., financial information, private identification documents) to the Service.

7. Data Retention

We retain your personal information and User Content for as long as your account is active or as needed to provide the Service.

• Specific User Content (such as generated videos) may be deleted by you directly through the Service dashboard, after which it will be removed from our active systems within a reasonable timeframe.
• We may retain certain data after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights (EEA/UK, California, and Other Jurisdictions)

Depending on your location, you may have rights regarding your personal data, which may include:

• Access, Correction, & Deletion: Request access to, correction, or deletion of your personal data.
• Portability: Request a copy of your data in a structured format.
• Restriction & Objection: Object to or restrict certain processing.
• Opt-Out of Sales/Sharing (CCPA/CPRA): If you are a California resident, see our separate "Notice for California Consumers" below.

To exercise these rights, please contact us at legal@ideago.com. We will respond in accordance with applicable law.

9. Notice for California Consumers (CCPA/CPRA)

This section supplements the policy for California residents.

• Categories of Personal Information Collected: Identifiers, commercial information, internet activity, and inferences (as detailed in Section 1).
• Business Purpose for Collection/Sharing: See Sections 2 & 4. We do not "sell" or "share" personal information for cross-context behavioral advertising.
• Your Rights: Right to know, delete, and correct your personal information, and to opt-out of sales/sharing. Use the contact email above to exercise these rights.

10. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete it.

11. Changes to This Policy

We may update this policy. The "Last Updated" date will indicate when changes were made. We will notify you of material changes via the Service or email.

12. Contact Us